Arizona Office Technologies Group

Background

Arizona Office Technologies Group (AOTG) a Global Imaging Systems Company, is born from 3 established Arizona companies;Arizona Office Equipment established in 1986, Document Technologies established in 1981, and CB Document Solutions (formally The Copier Brothers) established in 1983. AOTGhas the financial strength, knowledge and technologies to provide the full range of essential document management services required by today’s businesses. Theirclient base and employee experience gives them valuable insights into how documents are created, processed, and accessed throughout an organization as well as how they move internally and between businesses.

A true document management provider, AOTG offers a full spectrum of services that enables their clients to create, process, access and distribute information.Their expertise delivers integrated document services designed to improve the quality, information, organizationaleffectiveness, processes, and technology utilized across a business enterprise.

Challenge

AOTG understands the value of selling Print Management. Thechallenge however, was fulfilling the value propositions when it required multiple manual processes to discover and analyze the customer’s evolved print strategy, propose a new cost effective and productive program and implement processes for ongoing management.

Device and volume discovery was labor intensive. In addition, the lack of timely and accurate data resulted in poor analysis and overall wasted time. If a program was implemented, the contract-billing process was cumbersome, convoluted, complex and confusing.

Solution and Results

FMAudit’s Viewer USB solution was the perfect fit to overcometheir challenges and fulfill the pledge of selling and implementing Print Management Programs.

It replaced manual processes associated with executing upon the Print Management Program. Specifically Viewer USB proved quick, easy, and accurate, when leveraged to discover the customer current print environment. In addition, the easy-to-use, high impact and flexible reports available through FMAudit, accelerated sales cycles.

A Phoenix-based Title Company had a large population of dissimilar output devices serviced by multiple vendors. Managing all the device and vendors proved cumbersome and costly for the customer.

AOTG proposed the value of their Print Management program, which began with understanding of their current environment. Using Viewer USB they quickly and easily identified the devices and associated volume. From there AOTG was able to construct a fleet management program resulting in cost savings and productivity gains.

Specifically, AOTG was able to consolidate 11 daily invoices (approx. 220 per month), to only 1; a 200+% productivity gain. The customer wrote, "I just received our consolidated invoice, and boy, it sure is easy to read, thanks!"

A large telecommunications company had similar challenges. In thiscase AOTG was already managing some output devices valued at $1,000 monthly revenue for service and supplies. Leveraging Viewer USB, AOT was able to contract for a new printer fleet program. They now manage 54 HP devices, both monochrome and color. The new monthly revenue is now $5,000+ per month; a 453% increase.

AOTG repeated the same process with similar results at prestigiousPhoenix-based law firm. The end result was additional competitive knock-out resulting in a revenue increase of 85%. They also created exit barriers and positioned themselves for incremental upside revenue capture.