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Adaptive Service Management
One of the frustrations of most managed print services systems is the lack of control over service and supply notifications. Countless hours can be spent filtering and interpreting messages from printers. A few of these messages are relevant while many are not.
Control Service and Supply Notifications
We developed Adaptive Service Management (ASM) technology to make sure that only important notifications come to your attention—and that they come at the right time. For example, a low toner alert notifying you that 20% of the cartridge is remaining may be urgent on a high volume workgroup printer. That same notification is too early for a desktop printer that runs 5 pages per day.
ASM gives you control over which notifications come to you. It allows you to configure the system so that you only see the information that is important. This saves you time, streamlines your supply inventory and makes sure that you are responding to the important needs.
Here are a few examples of how you can benefit from ASM.
Supply Triggered MarketingSell supplies for non-managed printers. Supply Triggered Marketing can automatically generate a courtesy email to your client letting them know their printer cartridge is about to run out. The email can link to your online toner store. more»
Supply Triggered DeliveryAutomatically send supplies to your clients when their toner is running low. Supply Triggered Delivery allows you to set the threshold for each printer to generate a supply order. High volume devices might order supplies when the cartridge reaches 40% where a personal printer might trigger an order at 5%. More»
ASM technologies show great promise for future applications to enhance managed print services operations. Stay tuned for more information.
To learn more about how you could benefit from Adaptive Service Management, contact us today.